Putting my bin out

Help us

When you put your bins out on your bin collection day, please:

  • place all waste in the bin or box provided with the lid closed flat and the box lids secured
  • put your bins, bags or boxes out at the edge of your property boundary by 7am on collection day
  • position your bin or bags and boxes to prevent any obstruction
  • ensure collection vehicles have access
  • take your bin, bags or boxes back in after collection

Help you

We will:

  • collect your recycling and general rubbish
  • provide wheeled bins (or reusable bags) and recycling boxes to all suitable properties (charges may apply)
  • resume collections as soon as possible following any disruption to the service 

Assisted collections

We can make special arrangements where no able-bodied person can put the bin or box out for collection.

Request assisted collection

Missed bin?

Please wait until 4pm on the day of collection before reporting a missed collection. Collections may take place at different times each week or there may be traffic problems or other delays.

Please make reports within 2 working days of your collection day.

  • See Bin updates: for reported service problems and to report a missed bin collection.

If we don’t empty your bin

If your bin or bag contains an item we can’t recycle then we will not empty it. One item might contaminate a whole load and won’t be accepted at the recycling centre.


Contaminated bins

Check if we've left a tag on your bin. If your bin is contaminated and you are unable to remove the incorrect items from your recycling container, you can request a contaminated bin collection for a fee.

Request contaminated bin collection

Contact information