Putting my bin out
When you put your bins out on your bin collection day, please:
- place all waste in the bin or box provided with the lid closed flat and the box lids secured
- put your bins, bags or boxes out at the edge of your property boundary by 7am on collection day
- position your bin or bags and boxes to prevent any obstruction
- ensure collection vehicles have access
- take your bin, bags or boxes back in after collection
- collect your recycling and general rubbish
- provide wheeled bins (or reusable bags) and recycling boxes to all suitable properties (charges may apply)
- resume collections as soon as possible following any disruption to the service
We can make special arrangements where no able-bodied person can put the bin or box out for collection.
Request assisted collection
Please wait until 4pm on the day of collection before reporting a missed collection. Collections may take place at different times each week or there may be traffic problems or other delays.
Please make reports within three working days of your collection day.
- See Bin updates: for reported service problems and to report a missed bin collection.
If we don’t empty your bin
If your bin or bag contains an item we can’t recycle then we will not empty it. One item might contaminate a whole load and won’t be accepted at the recycling centre.
Check if we've left a tag on your bin. If your bin is contaminated and you are unable to remove the incorrect items from your recycling container, you can request a contaminated bin collection for a fee.
Request contaminated bin collection