Bin updates
We publish updates about missed collections and your waste and recycling service here.
We also post service updates on Twitter (external website) and Facebook (external website).
Our waste and recycling service is provided jointly with Chiltern District Council. Some links redirect to the Chiltern DC website
Reported service problems
Access Issues
Friday 14 December 2018
The crews have reported the following roads as no access:
- Brambleside, Loudwater
- Kite Wood Road, Tylers Green
Please leave all bins or bags presented as the crews will return as soon as possible to make the collections. We are sorry for any inconvenience caused.
Wednesday 12 December 2018
The crews have reported the following roads as no access:
- School Road, Wooburn Green
- Mayfield Road, Wooburn Green
Please leave all bins or bags presented as the crews will return as soon as possible to make the collections. We are sorry for any inconvenience caused.
If you are reporting a missed bin for the following roads in Hedsor,
- Hedsor Park,
- Sheepcote Lane,
- Hedsor Priory,
- Hedsor Hill,
- Four Winds
We have investigated and can confirm that these roads were completed on the correct day of collection. A number of bins were not presented for collection at 07.00. Unfortunately we will not be returning to collect any containers that were not presented by 07.00.
Frozen garden waste
Freezing temperatures can cause garden waste to stick to the inside of bins.
Our crews try their best to empty bins with frozen waste by shaking them on the lifting equipment.
If our crews cannot empty the frozen contents, we will not return until the next scheduled collection.
You can help prevent garden waste freezing by keeping the bin lid closed and, if possible, storing the bin in a warmer spot, e.g. in a shed or beside your house. On the morning of the collection, use a spade or similar to loosen the waste and check that the lid will open.
Report a missed bin
Before reporting a missed collection
Please check there are no:
Check also that:
- paper and cardboard was in your paper box, not inside your blue recycling bin
- your recycling was loose and not wrapped in plastic bags or bin liners.
- the correct container was placed at the edge of your property boundary before 7am there are no scheduled service changes, including bank holidays
- there isn’t a label attached to the bin explaining why it was not collected
Report a missed bin