Housing standards

We work to ensure warm, safe and healthy homes for all, whether you live in an owner occupied, privately rented or housing association property.

If your home is in a poor state of repair, contact us to see if we can help.

Standards for rented housing

If you rent your property and believe it is affecting your health or safety, and your landlord has failed to take suitable action, you can contact us and we will assess your property using the Housing Health and Safety Rating System (HHSRS) (external link).

This assessment focuses on the 29 hazards that are most likely to be present in housing, allowing us to evaluate any risks to health and safety that may be present in your home.

Following the assessment we will take action in line with our private sector housing enforcement policy to ensure your property meets an acceptable standard.

Housing enforcement

If you own or manage a property and have been served with an enforcement notice you may have received a Demand for Payment of Charge for Certain Enforcement Action. This fee can be paid online.

Pay now

If no appeal is brought against the underlying notice or order, a demand becomes operative at the end of the period of 21 days beginning with the date of service of the demand.

Additional standards apply to houses in multiple occupation (HMOs).

Contact information

  • Telephone: 01494 412247 or 01494 412249