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Report fraud and scams

Report suspected housing benefit fraud

Report suspected housing benefit fraud


Scams can come in the form of letters, emails, text messages or phone calls aimed at tricking you into parting with your money or giving up valuable personal data.

Council tax refund email scam

In June 2019 we were made aware of an email scam being sent to Wycombe residents. This fake email tells you that you are due a council tax refund and asks you to supply your bank details.

Buckinghamshire Council does send out emails asking for bank details when a council tax refund is due, but our emails will always come from an email address that ends with or

Below is what an official email from us looks like. Note that the 'from' email address ends in ''.



If you receive a council tax refund email that you believe to be an attempted scam, please alert our council tax team immediately on 01494 412 226 or see Report other fraud above.

General online scams advice

  • Be wary of emails from unknown sources asking for your personal details or offering to put money into your account. Also watch out for spoof emails, which claim to be from well-known companies.
  • Never open emails that are unexpected especially with attachments.
  • Ensure you have updated security and firewalls in place. Do these updates regularly.
  • Always go to the bank’s official website to get information. Don’t follow links within emails.
  • Never give out your Internet Provider (IP) address or surrender control of your computer in response to a phone call or e-mail.
  • Think twice before you click.