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Applications for Private Hire and Hackney Carriage licences temporarily unavailable

Due to essential system maintenance this weekend, applications for Private Hire and Hackney Carriage Licences will not be available until 9am Monday 6 September. We apologise for any inconvenience.

Register of taxi and private hire driver licence refusals and revocations

The Local Government Association (LGA) has launched a national register of hackney carriage and private hire driver licence refusals and revocations, also referred to as NR3. 

When we receive an application for a licence, the NR3 allows us to check if an applicant has been refused a licence or had a licence revoked elsewhere. We have to follow up on any searches that come back with a match.

As the local licensing authority, we are also responsible for adding basic details about drivers when we refuse their application or revoke their licence. You will be notified if we add your details to NR3.

Background detail

NR3 has been developed to improve public safety and confidence in hackney carriage and private-hire vehicle licensing.

The introduction of the register follows many high-profile cases where drivers who have been refused licences or had a licence revoked in one area have gone to another area and received a licence by failing to disclose their history. This practice undermines public safety and damages confidence in the hackney carriage / private-hire vehicle licensing regime and trade.

The initiative has been widely supported by reputable drivers and firms and the register itself will ensure that information about refusals and revocations can be shared between all licensing authorities in a safe and secure way, removing this potential loophole.

How the register works

When an authority revokes a licence or refuses an application it will record this information on NR3. 

The details on the register are limited to information that helps us accurately identify individuals - they do not indicate the reasons for the previous refusal or revocation of licences. 

The information recorded is limited to:

  • name
  • date of birth
  • address and contact details
  • national insurance number
  • driving licence number
  • decision taken
  • date of decision
  • date decision effective

This information allows licensing authorities like us to search the register when processing new applications or renewals. Where an authority finds a match for their applicant on NR3, it will contact the licensing authority that recorded the entry to get more information, which, if shared, can be used to help reach a decision.

Refusal of licences

You will not be refused a licence if you are on the register. As a licensing authority, we are legally required to consider each licence application on its own merits and cannot refuse an application simply because an applicant is recorded on NR3.

The purpose of NR3 is to ensure that authorities have the full information necessary to help them reach a decision on whether an individual is fit and proper. If circumstances have materially changed since the decision recorded on NR3, it may be appropriate for another authority to grant a licence.

Suspensions of licences is not recorded on NR3. This is because suspension should be used as either a short-term punishment or to overcome a short-term situation (such as medical or driving issues).

Where a driver is no longer considered to be a fit and proper person to hold a licence, the licence should be revoked.


Data protection and privacy

We use the database to ensure the fitness and propriety of licence holders as part of the application process. We do this in line with the General Data Protection Regulations (GDPR) and human rights law.

We may also use the information provided by applicants to prevent or detect crime, to protect public funds, or in other ways as permitted by law. This can include passing information to third parties like the police.

We are registered with the National Anti-Fraud Network (NAFN), who the LGA commissioned to develop and host the register. We are currently moving all of the existing relevant data that we hold into the register's database.

Data is retained on the register to help licensing authorities fulfil their statutory duty to ensure that an applicant is a fit and proper person to hold a taxi or private-hire vehicle licence. These duties are set out under sections 51, 59 and 61 of the Local Government (Miscellaneous Provisions) Act 1976, and section 46 of the Town Police Clauses Act 1847.

Your data will be held on NR3 for 25 years, in line with the NAFN retention policy.


If your details are added to NR3 you will be notified of this at the point at which your application is refused or your licence is revoked.

Outside of these times, you can make a subject access request (SAR) for any personal data held on NR3. Initially you should submit a SAR to the relevant licensing authority (the "data controller"). The National Anti-Fraud Network (the "data processor") will then fulfil this request.

Any other requests made under data protection legislation should be sent to the licensing authority.


Contact information

Contact the licensing team.

  • Telephone: 01494 421 749 or 01494 421 713