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Technical accessibility statement

We are committed to providing a website that is accessible to everyone, regardless of technology or ability. We are continually working to improve ease-of-use and increase the accessibility of our web services and content. In doing so, we aim to adhere to the latest available standards and guidelines.

This accessibility statement applies to all website, mobile applications and relevant digital content that we own, that falls within the remit of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and the Equality Act 2010.

Compliance status

This website is partially compliant with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.

How accessible is our website?

We are currently working towards full compliancy with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and ensure a positive user experience for all website visitors.

Any areas of the website that do not currently meet the new WCAG 2.1 AA standards are detailed below.

Non accessible content

While strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

For example:

  • many documents are in PDF format and are not accessible
  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified

The content listed below is either not currently compliant with the accessibility regulations or outside the scope of the accessibility regulations.

Non compliance with the accessibility regulations

PDFs and other documents

Our website contains some Portable Document Formats (PDFs) and Word documents that do not meet accessibility standards – for instance, they may not be structured to make them accessible to screen readers. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We are now working to ensure that any PDFs or other documents created after 23 September 2018 are either WCAG 2.1 AA compliant or created in HTML format. Inaccessible documents published before 23 September 2018 will not be fixed unless considered essential to providing our services.

Any new PDFs or other documents we publish are required to meet accessibility standards.

Forms labels

Some fields on our web forms have duplicate labels, making it hard for users and their assistive technology to differentiate between them. We are working to ensure all field labels are given a unique value.

Data tables

Some data tables on our website do not appear correctly on mobile devices, meaning that not all of the information contained within them can be accessed. We are working to add a horizontal scroll feature to all tables over a certain width, allowing users to browse the contents of the tables more easily.


On our website some links to documents do not include the document type or file size. We are working on adding these details to all links to documents to ensure users always know the type and size of document they are accessing.


The alt-tags for some images, icons and links are not present, meaning that assistive technologies may not understand the purpose or relevance of these elements. We are working to ensure all images, icons and links are given alt-tags where relevant.

Third party tools

Where we feature and have control over third-party tools, content and functionality on our website, we are required to make them accessible. If we have paid for content to be created on our behalf, or have a contractual relationship with the commissioner, we will ensure that accessibility guidelines are met as part of contractual obligations.

Following our 2018 accessibility audit, we are currently working on accessibility issues for the following third-party tools:

  • Victoria Forms
  • Civica Portal Payments eStore
  • Astun Technology iShare
  • Idox

Content outside the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our guide to tourism in Wycombe. Any new PDFs or Word documents we publish will meet accessibility standards.

Online maps and mapping services

Where online maps and mapping services appear on our website and cannot be made accessible, we will provide essential information in an accessible digital manner for cases when a map is intended for navigational use.

Heritage collections

Heritage collections including scanned manuscripts and other preserved documents may not always be provided in an alternative accessible format. We therefore cannot guarantee the accessibility of heritage collections.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms (we are responsible for ensuring the accessibility of the content we supply but not of the platform itself)
  • data we supply to national databases

How we tested this website

We tested this website using both automated and manual testing, including an accessibility audit carried out by the Digital Accessibility Centre (DAC) in 2018. This included testing by people with a wide range of disabilities and user requirements.

We continue to test this website using Siteimprove and manual checks.

Preparation of this statement

This statement was prepared on 23 September 2019 by our Digital Content Team. It was updated on 10 February 2020.

The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is accurate and based on an evaluation of the website’s compliance with the AA standards of WCAG 2.1.

This accessibility statement will be reviewed again ahead of the 23 September 2020 deadline for compliancy with WCAG 2.1 AA.

Feedback and contact information

Contact our web team if you experience any difficulty accessing our website. Please be as specific and detailed as possible but also tell us what you do like about the site; this feedback is essential for us when fixing accessibility issues and improving our systems.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

Complaints process

If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can make a complaint.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact information

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