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Accessibility statement

This statement applies to content published on the domain. Other websites managed by Buckinghamshire Council will have their own separate accessibility statements.

As a minimum, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • operate most of the website using a screen reader

We’ve also tried to make the website text as simple as possible to understand.

For advice on making your device easier to use if you have a disability, visit AbilityNet.

Other Buckinghamshire Council websites

Specific issues relating to our other core websites can be found on their individual accessibility statements:

How accessible this website is is partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

We know some parts of this website are not fully accessible:

  • Some online maps and mapping services cannot be easily navigated
  • Some pages and documents are not clearly written or structured
  • Some online tools may be difficult to use for assistive technologies
  • Some videos do not have captions
  • Some content such as images do not have good text alternatives

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We will consider your request and get back to you within 20 working days.

Contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000. Or you can contact us.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical Information about this website’s accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following issues:

Non-accessible content

Parts of the website link to legacy county and district council websites. Some of these websites are not fully accessible.

Non-compliance with the accessibility regulations

  1. Inline frame without a text alternative

    The inline frame (iframe) for our Waste Wizard tool does not provide a text alternative. This may make it difficult for screen reader users to understand the iframe's purpose on the page. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
  2. Text is clipped when resized

    The homepage promotional banner section begins to flow outside of the screen when zooming into the page. A user may not see text which has been cut off the screen. This fails WCAG 2.1 success criterion 1.4.4 (Resize text).
  3. Image without a text alternative

    Some of the interactive maps used do not have text alternatives and may be difficult to navigate and understand for assistive technologies. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)
  4. Element IDs are not unique

    Some navigation areas on tools and pages may have the same ID value. Users may find it difficult to distinguish the difference between those elements. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
  5. Colour contrast is not sufficient

    The asterisk used on some forms does not meet colour contrast requirements and so may be hard to identify for people who may be colour blind. This fails WCAG 2.1 success criterion 1.4.3 (Contrast: Minimum).
  6. Links are not clearly identifiable

    Many text links on this website are only identifiable by a change in font colour and underlining. People who may be colour blind may not be able to identify these easily. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
  7. Unhelpful image descriptions

    Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  8. Inaccessible documents

    Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
  9. Visible label and accessible name do not match

    Our Waste Wizard tool contains an interactive element whose accessible name does not match its visible text label. This could be confusing for assistive technology users. This fails WCAG 2.1 success criterion 2.5.3 (Label in Name).

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

We plan to fix any remaining issues with documents or replace them with accessible HTML pages as we migrate content over to our new website.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards. However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases
  • third party content we are legally required to publish but is not in the control of Buckinghamshire Council

What we're doing to improve accessibility

We are working with our website developers to make this website as accessible as it can be. Large scale improvements have been made in recent months, however, we still have issues remaining that we are working to find solutions for.

We monitor our accessibility through Siteimprove, which helps us check our website and displays any accessibility issues against accessibility standards. Our web team will continue using Siteimprove to make improvements where necessary.


As part of the reorganisation of local government for Buckinghamshire, the county and district councils have been replaced by Buckinghamshire Council as of 1 April 2020.

Content currently hosted on the legacy council websites will be gradually transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current area websites for the district councils and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content published will be fully accessible.

We have begun hiring the team that will be carrying forward this content migration and hope to see significant improvements in the near future.

Preparation of this accessibility statement

This statement was prepared on 19 September 2019. It was last reviewed on 13 January 2022.