Our performance

We are committed to delivering customer-focused services. To achieve this, it is essential that we measure our performance and use that information to improve local services. This page provides an overview of our performance against a number of indicators that have been selected to measure progress towards achievement of the objectives set out within our corporate plan [PDF | 1.1MB]

Performance is reported quarterly to management and councillors:

Annual report

We publish our annual update report each summer. The report sets out our progress against our corporate plan in the past year and key actions to be taken in the year ahead: