You Said, We Did

 #YouSaidWeDid page header (1)

Did you know that you can share your comments, compliments, complaints and suggestions with us if you think we’ve done something well, or we could do better?

As a council we welcome feedback on our services, particularly as the information you give can help us identify what’s going well and what we may need to review.

Following customer feedback over the last few months we’ve been able to make certain changes and improvements to service provision. Here are some examples which we’re excited to share with you!

#1 Emails to the benefits mailbox

What you said:

“We don’t know if our emails to the benefits mailbox have been received”

What we did

We added an auto reply so you get an acknowledgement when we’ve received your email.

 

#2 The WDC equality vision

What you said:

“The WDC equality vision incorrectly lists transgender and gender as protected characteristics”

What we did

We updated the terminology used in our equality framework for protected characteristics ‘sex’ and ‘gender re-assignment’ to be in line with statutory terminology.

 

#3 Single person discount review form

What you said:

“The Single Person Discount review form has limited reply options”

What we did:

We removed the 14 day deadline period to make allowances for possible time delays. We also implemented a tear off slip for customers to complete and return, for customer who are not able to respond online.

 

#4 Contacting the benefits and council tax team

What you said:

“I can’t easily get through to a person when calling the benefits/council tax numbers”

What we did:

We’ve changed the options so you can request to speak to an operator if the automated messages don’t answer your query.

 

We’ll be back soon with more #YouSaidWeDid moments. In the meantime, please feel free to get in touch – we’d love to hear from you!