Complaints and compliments

Have we got it right?

If we have, we'd love to hear from you. If not, please tell us - your feedback is vital to ensure our services meet and exceed your expectations.

Report a missed bin

To check our most recent bin collection updates or report a missed bin.

Report a pothole

Complaints or comments about road or public footpath repairs or maintenance should be directed to Transport for Bucks (TfB) which has responsibility for transport and highway matters on behalf of Buckinghamshire County Council.

Report housing association issues

Red Kite Community Housing now provide social housing services for this district. Complaints about all housing services other than homelessness, housing applications and strategic housing should now be directed to Red Kite.

Request a review of council housing and waiting or transfer list application

All properties are allocated on a points basis in line with the council's applications and allocations policy and procedures document (available free of charge from our offices). If you feel that your application for housing has not been assessed in line with the policy, you can request a review. Requests for review should be made in writing to:

  • PA to the Head of Homes and Housing, Wycombe District Council, Queen Victoria Road, High Wycombe, Bucks, HP11 1BB

Appeal a benefit decision 

You can appeal if you do not agree with the amount of your council tax benefit or housing benefit. Please contact:

  • Appeals Officer Benefits Section, PO Box 513, High Wycombe, Bucks, HP11 1DA
  • Telephone: the benefits helpline 01494 421 235

Appeal a planning decision

If we have refused your planning application you can appeal to the Planning Inspectorate. Please contact the case officer in Planning and Sustainability if you need advice.

  • Telephone planning reception: 01494 421 589.

Complaints about councillors

You can make a complaint about a district or parish councillor within the Wycombe district if you feel he or she has breached the code of conduct.

Request a review of a Freedom of Information decision

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, please contact us:

If you are not content with the outcome your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the internal review procedure provided by Wycombe District Council. Please contact:

  • The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • telephone: 0303 123 1113
  • web: Information Commissioner's Office (external website)

Appeal a parking fine

Our specialist case officers deal with parking ticket appeals. They consider the legal facts and treat each case on its own merits.

Please note that the complaints process is not for appealing an individual decision regarding a parking ticket

Who to contact

The best way to make a complaint, comment or compliment is online.

Make a complaint

Post:  Complaints Officer Wycombe District Council Queen Victoria Road High Wycombe Bucks HP11 1BB

Email: complaints@wycombe.gov.uk

Telephone: 01494 421202

Help making a complaint

If you feel unable to make a complaint to us in person, you can approach your local councillor or MP and ask them to be your designated person so that they can make the complaint on your behalf.

See Find my councillor to search for your local councillor and MP.