Waste collections from flats and dwellings with communal collections

We'd like to apologise to residents living in flats and those with communal collections who have recently experienced a number of missed waste and recycling collections.

Our waste contractor, Serco, have recently reviewed and updated the waste collection schedules to these properties. This was done to make collection rounds  more efficient. Unfortunately, as the collection crews are learning the new collection rounds, a small number of developments have experienced a level of service disruption.

Serco have reviewed the new arrangements and are now making further alterations to those schedules to take effect from next week.  Meanwhile, Serco are working hard to make resources available to clear any back log and this will include weekend working.

We're confident that the flats collection rounds will soon settle down, but we'd like to apologise for the inconvenience that this has caused.