Assertiveness course

Course objective

To develop knowledge and skills that will enable participants to behave assertively and achieve win:win outcomes.

Course delivery

Classroom. 1 day.

Course tutor

Jackie Shefferd (South East Employers)

Course dates

  • 17 January 2017
  • 19 April 2017

Course audience

All staff.

Learning outcomes

By the end of this course you will be able to:

  • explain how assertive behaviour differs from passive and aggressive behaviour
  • identify personal barriers to assertiveness
  • appreciate the implications of non-assertive behaviour
  • use a range of strategies to achieve “sound thinking” and assertive responses

Book: the Assertiveness course