Assertiveness course

Course objective

To develop knowledge and skills that will enable participants to behave assertively and achieve win:win outcomes.

Course delivery

Duration: 1 day
Tutor: Jackie Shefferd (South East Employers) 
Course dates: Scheduled according to demand, please add your name to the waiting list using EmpowerMe.

Course audience

All staff.

Learning outcomes

By the end of this course you will be able to:

  • explain how assertive behaviour differs from passive and aggressive behaviour
  • identify personal barriers to assertiveness
  • appreciate the implications of non-assertive behaviour
  • use a range of strategies to achieve “sound thinking” and assertive responses

Book: the Assertiveness course