To develop knowledge and skills that will enable participants to behave assertively and achieve win:win outcomes.
Classroom. 1 day.
Jackie Shefferd (South East Employers)
- 17 January 2017
- 19 April 2017
By the end of this course you will be able to:
- explain how assertive behaviour differs from passive and aggressive behaviour
- identify personal barriers to assertiveness
- appreciate the implications of non-assertive behaviour
- use a range of strategies to achieve “sound thinking” and assertive responses
Book: the Assertiveness course