Wycopedia feedback

We aim to publish all Wycopedia comments, suggestions and problems made using the Wycopedia feedback form.

We'll update this page at least once a week with action taken.

Wycopedia comments, suggestions and problems
ReferenceDatePage or functionIssuePriorityCommentStatus
FRM10792 20/03/2017 12:13 search Search function does not appear to be working.  High Applies to autocomplete. Enter search term, press "Enter" or click on the arrow. Known issue
FRM10805 20/03/2017 14:21 eye test voucher couldn't enter email address     Fixed
FRM11050 28/03/2017 11:09 people finder The people finder search bar works fine but officers are not narrowed down when you click on a letter. Clicking 'f' still displays names with 'a', for example. Low Still configuring the application. Known issue
FRM11065 28/03/2017 15:04 site alert When site alert is active, content area pushed to the window edge using IE.     Fixed
FRM11142 30/03/2017 12:43 Organisation charts WDC internal photo charts not found Low To be added. Known issue

 

Indicative priority classification
PriorityResponseResolutionPriority description
Critical 1 hour 8 hours Software fault has a critical effect on the council's business; essential functionality is unavailable or materially impaired.
eg Entire website is down, due to a Contensis related issue.
High 4 hours 2 working days Software fault has a serious but non-critical effect on the council's business; essential functionality still available, but certain other important functions are unavailable or materially impaired.
eg A particular page on the site cannot be published or cannot be viewed.
Normal 8 hours 3 working days Software fault does not have a serious impact upon the council's business; important functions are still available and are not materially impaired.
eg A page is not showing in the menu, or is not saving.
Low 8 hours 3 working days Low impact issue that causes no impairment to the business. Includes routine content issues.
Note: routine content issues may take longer that 3 working days, especially during "beta". From go live, the web team will discuss timescales with the service/team.