What to do in the event of flooding

Protective measures

You are responsible for protecting your own property against flooding. If you think that your property is at risk:

• Check your household insurance cover is adequate and up to date.
• If you live in a high risk area, keep a small stock of empty sandbags and sand, which can be used to protect doorways and air vents. We hold a stock of sandbags and will deliver these on a priority basis in accordance with our Sandbag Policy. Some parish councils also hold a stock of sandbags and can provide advice. Find out more about sandbags.
• Install purpose-made flood guards in the form of plastic door and window boards, airbrick covers and silicone sealant for windows or build skirt systems and barrier flood defence systems. The Environment Agency has introduced a kitemark scheme for products.
• Make sure you know how to turn off your gas, electricity and water if necessary.

Find out more about sandbags

If flooding is likely

• Fill sandbags about two thirds full and position them, remembering to block air-bricks and other low-level openings.
• Move valuable items and foodstuffs upstairs.
• Have spare clothing, waterproofs, wellingtons, torches, batteries, radio and food easily accessible. Electricity and gas supplies may be cut off.
• Store some drinking water in bottles in case the public supply becomes contaminated by floodwater/sewage
• Check that neighbours know about any flood warnings that have been issued, especially if they are elderly, sick or disabled.
• Keep up-to-date by listening to your local radio station for news bulletins, or dial the Floodline number 0845 988 1188.

Find out more about sandbags

If your home is flooded

• Contact your insurers as soon as possible.
• Have your electricity and gas checked by your supplier or qualified technician before switching them on.
• Throw away any food that has been in contact with flood water.

Find out more about cleaning-up after a flood.

Who to contact

Emergency Planning

01494 421 890

Environment Agency's Floodline

0845 988 1188

Thames Water - flooding from water pipes not on your property or sewers

0845 9200 800