Reporting a repair
You can report a repair in a number of ways. Please refer to the information we need when you report a repair below, so we can deal with your request as quickly as possible.
Report a repair by SMS text message
You can report a repair using SMS text messaging on your mobile phone. Text your repair request: to 07786 204 261. Once your request has been processed, you'll receive a text message from us confirming the details of the repairs order.
Report a repair in person
You can report a repair in person during normal office hours at one of our offices:
Report a repair by phone
To report a repair by phone, please call 01494 463 690.
Report a repair in writing
Write to:
Council housing repairs
Wycombe District Council
Queen Victoria Road
High Wycombe
Bucks HP11 1BB
Emergency repairs
We have an emergency repairs service to deal with repairs outside normal working hours. Emergency repairs include:
- Fire damage
- Dangerous electrical faults
- Heating failures for elderly or sick people
- Major plumbing faults (resulting in a large scale loss of water)
The emergency service only deals with very urgent work, not jobs that can be left until normal working hours. The contractors will usually make safe or do temporary repairs. Permanent repairs are left for normal working hours.
If you have an emergency repair out of office hours you should phone 01494 463 690. This number will put you in touch with a call centre who will deal with the repair.
Emergency gas repairs
If you smell gas, phone the 24-hour National Gas Emergency Service immediately on 0800 111 999.
Gas servicing for council tenants
For gas servicing, central heating and hot water emergencies, please contact Suregas on 0845 434 9686.
More about gas appliance servicing (for council tenants).
Information we need when you report a repair
To enable us to carry out your repair quickly and efficiently we need this information
- Your name and address
- A phone number where we can contact you
- As much information as possible about the repair
- Days or times when someone will be at home or other arrangements for us to get into the property
- If you leave a key with a neighbour we will need their address and phone number. The neighbour will need to be present whilst the work is being undertaken
After you have reported a repair
Once you have reported your repair we will send you a letter confirming
- Details of your repair
- A date when your repair should be completed by
- The contractor's name and phone number
- Access details that you have given us
- Your repair order number
- Whether your repair is a qualifying or non-qualifying repair under the "Right to Repair" scheme
- A short questionnaire asking for your comments on the service you have received. All your comments, good or bad, will help us decide where we need to make any changes to give you a better service. The contractor may also contact you to ask about the quality of the service you have received
Find out who is responsible for making a repair?
How long will a repair take?